At Big Rig Tees we want you be 100% satisfied with your purchase. Our sincere goal it to provide an enjoyable shopping experience that encourages you to shop with us for years to come. On the occasion that you receive a product that you just don’t like or that doesn’t match your décor, our experienced customer service staff is just a phone call away and will guide you through our easy return policy. At Big Rig Tees we want you to get exactly what you want, and with our product selection you can be sure you’ll find the product that is right for you.
30 DAY RETURN POLICY
If you would like to return an item that is in like-new condition with original product tags, sanitary protection, and packaging that has not be installed, used, worn or modified, you may return the product at your expense within 30 days of receipt. Any additional fees for shipping internationally, shipping to HI or AK, or any minimum order fees are all non-refundable. Customers who place order by phone or chat must review their receipt for accuracy within 24 hours.
NON-RETURNABLE & CUSTOM-MADE PRODUCTS
Big Rig Tees sells some products that are custom made or built-to-order. These items are non-returnable and are not able to be cancelled once the order has been place. Products with fabric are not returnable for sanitary reasons.
RETURN PROCESS
STEP 1- ACQUIRE AUTHORIZATION AND INSTRUCTIONS
To begin the return process, please call (918) 663-8339 for a customer service representative and to receive a return authorization number
STEP 2 – SHIPPING PRODUCT BACK
Ship the item to the warehouse. Below are the keys to a successful return:
Good Packaging: Re-pack products for return in the original box with original packaging material and additional tags attached to merchandise. Use the return label provided or your own label and write the RGA# exactly as instructed by Big Rig Tees. Do not write on the box to maintain its like-new condition. Improper labeling may result in the denial of return.
Ship the product to the Big Rig Tees address provided using a carrier that will provide both a tracking number as well as a signature that the item was confirmed delivered, please do not ship USPS because they cannot provide these guarantees. If we are unable to confirm delivery of your item, this may result in the denial of a refund.
Tracking Number: We require that returns are shipped via a carrier that will provide you with a return tracking number. If a return is shipped without a tracking number the customer will be liable if the item is lost by the carrier and no refund will be issued. Providing a tracking number will also accelerate your return process. Retain your tracking number and email it to us at info@bigrigtees.com so that we can check on the progress of your return. If you have not received credit within 14 days from the date of return, please contact customer service at (918) 663-8339 and provide them with the tracking number so that we can expedite the credit process for you.
STEP 3 – REFUNDS
Once the returned item has been received and verified to have all original contents and packaging and confirmed to be free of damage, modification, or been worn, the refund credit process will begin. Customers will be refunded via the same method in which the item was purchased or via check from Big Rig Tees. Refunds via check are typically issued within 14 business days of final approval. Items returned without the proper RGA# or sent to the wrong warehouse are subject to an automatic 50% restocking fee or complete forfeiture of your refund. If credit is to be given, it will be by store credit only. Please read your return instructions carefully to avoid delays and unnecessary expenses. Please do not request a charge back from your credit card company during the return process. Due to the time it takes to resolve charge back disputes, it is usually better to be patient and wait for the return process to run its course. If a charge back has been submitted, we will not be able to credit you for your return until the charge back mediation process has been completed. This process can take up to 180 days.
ITEMS NOT ELIGIBLE FOR RETURN
- Custom orders (i.e. products that are built-to-order or any item labeled non-returnable on the product page of the Website).
- Special purchases, including: Daily Deals, clearance items, inventory sale items, custom quotes, special discounts, etc.
- Any item that has been modified or used in any way.
- Any item that is not in resalable condition.
- Any item with fabric.
- Any item not accompanied by a Return Merchandise Authorization Number (RMA#) issued by Big Rig Tees.
- Any item that has been altered, tailored, or used.
- Any item that is not in the original packaging materials.
- Large Quantities, Special Orders or Project Quotations: When ordering large quantities or special orders for large projects, we suggest ordering a sample for evaluation.
- Expedited shipping and charges for shipping to Alaska, Hawaii, and International destinations.
- Any item not purchased from Big Rig Tees.
DAMAGED & DEFECTIVE GOODS POLICY
At Big Rig Tees, we understand that a product may get damaged in transit or, on occasion. Rest assured, we will stand behind you during this process and make sure we do everything we can to bring it to a satisfying and timely conclusion – at no expense to you. For us to offer this level of service, however, we need a little help from the customer in the form of a detailed product inspection immediately upon delivery. This will make things much easier if you decide to return the item.
CANCELLATION REQUEST
If you would like to cancel an order that has not shipped, simply contact one of our customer service representatives at (918) 663-8339. Our representative will then initiate the cancellation process. Shortly after, you will receive an email acknowledging your cancellation request followed by another email either confirming the cancellation. Please allow up to 72 hours for confirmation of cancellation. Please be aware that some items may have already shipped and be in route for final shipment to you. In such a case, cancellation fees apply. Once an order has already shipped, it cannot be cancelled, rerouted or redirected. If you would like to return the item, you will need to follow the “Standard Return Policy”. Do not refuse the delivery of non-damaged goods as this will result in up to a 50% restocking fee. A delivery refusal may also result in the loss of your product and may void any possibility of a refund. You may also be charged for round-trip shipping costs.
Some items that are custom made or built-to-order cannot be cancelled. Please see the product page for details
ITEMS ON BACK-ORDER
If you are cancelling an order due to back-order, we recommend you first call our customer service department to verify the accuracy of the date before making your final decision.
PLEASE NOTE that since a cancellation request is time sensitive, please do not email or leave voice messages regarding your intention as it may slow the process down. It is IMPORTANT that you get a hold of a customer service representative at (918) 663-8339. Some exclusions apply as some items are custom made and non-returnable and not able to be cancelled.
