Customer’s Responsibility When Receiving Shipments

Damage Inspection: Please make sure that you inspect the items at the time of delivery. If the item has any damage, or if there is any reason you are concerned with its packaging or delivery, please write, “Product Damaged” clearly on the sheet the delivery agent asks you to sign. This simply insures that if there is any damage, it will be easy to take care of the problem.

Small Package Deliveries

For UPS or FedEx deliveries that are damaged in transit, please contact our customer service team immediately instead of refusing the package at (918) 663-8339. If damages are reported within 7 days for UPS or Fed-Ex deliveries, we can file a claim on behalf of the customer and work to quickly resolve it. Please be aware that replacements or refunds can be hindered or denied if the customer fails to notify Big Rig Tees of defective or damaged merchandise within two business days of receipt.

Immediate inspection is especially important when receiving  Less than Truck Load (LTL) from common freight carriers. In this case, it is important to notate any damage on the bill of or receipt when you sign for the delivery, even if the package appears only slightly damaged. Customers who sign for delivery and do not notate “damage” assume responsibility if merchandise is damaged. If the product itself appears significantly damaged, you may refuse delivery. Please notify Big Rig Tees of refusal so we can anticipate the return and send out a new item. Big Rig Tees will repair or replace the damaged or defective goods for no additional charge. If a return is desired instead of replacement, the “Standard Return Policy” above applies and there may be a restocking fee that will be deducted from the credit. Failure to follow return procedure for the damaged item may result in a charge for the free replacement item. Please note that returned items found to be in working condition or shipped as ordered may not be eligible for a refund. In such a case Big Rig Tees will email you for your decision on whether to ship the item back to you at your expense or be refunded with a 50% restocking fee and store credit.